Returns & Exchanges

At Ginco, we prioritize the freshness and quality of our gourmet food products. If your order arrives damaged or fails to meet our high standards, you may request a return or exchange within 14 days of delivery.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and clear photographs of the product and packaging in question.

• 2.
  Verification Review

  Our quality assurance team will review your claim within 48 hours to ensure it meets our food safety and return eligibility criteria.

• 3.
  Secure Packaging

  Once approved, place the items in their original packaging; for perishable goods, ensure they are handled according to the specific instructions provided by our team.

• 4.
  Refund Processing

  After we receive your return or verify the issue, a refund will be issued to your original payment method within 5-7 business days.